Drive efficiency, profitability, and customer and employee retention with fixed ops technology that helps you maximize the value of your service department.
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Your Service Department Challenges, Solved
You face new challenges every day that stand between you and your profitability, efficiency, and customer retention goals. That’s why Xtime has created a full range of solutions to help you overcome your challenges and reach your goals.
Review Challenges
More vehicles serviced in less time
A fully staffed, empowered service team
The digital experience customers expect
More dollars per RO
Convenience for your customers
Xtime Spectrum®
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Your Total Service Solution
Xtime partners with you to unlock the power of your service team, build customer trust, and create dealership transparency. With solutions such as our automotive service appointment scheduling software and more, you’ll boost your service department’s efficiency and your dealership’s revenue.
Real Results With Real Impact
0%
increase in service retention
with Xtime Schedule
0/mo.
additional ROs generated
with Xtime Invite
0/mo.
additional ROs generated
with Xtime Engage
$0
increase in dollars per RO
with Xtime Inspect
Source: Data from all Xtime dealers between August 2022 and July 2023.
Explore Our Solutions
Schedule
Improve customer experience, fixed ops processes, and efficiencies and elevate your performance with easy-to-use service appointment technology: Xtime Schedule.
0%
increase in retention
0/mo.
additional ROs generated
0x
return on investment
Capabilities
- Manage capacity to balance appointments, reduce bottlenecks,
and control workload. - Create convenience for your customers with online service appointment scheduling and service pickup and delivery options.
- Access service history and previously declined service recommendations while booking service appointments for consistent, transparent experiences.
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Source: Data from all Xtime dealers between August 2022 and July 2023.
0%
increase in retention
0/mo.
additional ROs generated
0x
return on investment
Engage
Grow fixed operations when you exceed customer expectations with a digital service experience. By providing access to critical service information like previously declined services, Xtime Engage personalizes every appointment while helping you increase team productivity and dealership profit.
0/mo.
additional ROs generated
0%
increase in service retention
Capabilities
- Give customers a self check-in option to complete from their phone, or come on in, where you greet them by name with all of their personal details and history.
- Use your tablet to document a thorough walk-around and make your recommendations.
- Communicate with customers via text and offer online payment and flexible financing options.
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Source: Data from all Xtime dealers between August 2022 and July 2023.
0/mo.
additional ROs generated
0%
increase in service retention
INSPECT
Increase your shop’s efficiency and revenue while boosting customer satisfaction. By pairing pictures and video with service recommendations, Xtime Inspect facilitates transparent multipoint inspections and customer communication to streamline service processes.
$0
increase in dollars per RO
Capabilities
- Use a uniform, digital inspection process to maximize shop control, efficiency, and effectiveness.
- Identify additional revenue opportunities and operational improvements with real-time dashboards and scoreboards that display your critical KPIs.
- Take and send photos and video to your customers, increasing customer transparency and dollars per repair order.
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Source: Data from all Xtime dealers between August 2022 and July 2023.
$0
increase in dollars per RO
Invite
Fill your service bays and keep generating revenue. As a marketing and demand generation tool, Xtime Invite helps you target the right audience to maximize your shop’s capacity with timely, personalized messaging.
0/mo.
additional ROs generated
Capabilities
- Personalize your marketing with relevant repair and maintenance messaging to showcase how well you know your customers and their cars and build customer trust and satisfaction.
- Visualize and target unsold shop capacity so you can see when to bring in customers for optimal service profitability.
- Easily create service reminders via text message, run seasonal specials, and recapture declined services, allowing customers to book appointments with a tap of their phone.
Learn More
Source: Data from all Xtime dealers between August 2022 and July 2023.
0/mo.
additional ROs generated
Value of Your Performance Manager
We are very pleased with how Xtime has allowed our customers to easily book online and how it has relieved the work load of our BDC.”
Dave Verboom
Fixed Operations Manager, Heninger Toyota
We were able to find opportunities to market to, we were able to communicate better with our customers, and the net result is a 20% increase in sales per RO — something we couldn’t have done without the Xtime platform.”
Bryan Smith
General Manager, Toronto Honda and Toronto Kia
Xtime allows us to operate as a modern dealership in a competitive market because of the technology it provides, the electronic service menus complement the service process and take it to the next level of personalization for our customers.”
Dawn Newsome
Director of Fixed Operations, Vaden Automotive Group
Everybody’s time is valuable. My guys all have offices, and it takes time for the guest to come in, sit down and converse while the advisor types everything in. With Engage, if a guest is in a hurry, we can do a quick check-in at the car, the guest can sign the iPad and be on their way.”
Bill Demaree
Director of Fixed Operations, Tom Wood Jaguar Land Rover Volvo
Create Your Own Personalized Demo
See how Xtime helps you deliver the ultimate service experience, enabling better retention, more dollars per RO, faster customer approvals, and higher profits.
Success Stories
More efficiency, more engagement
Annica Larrson
Service Manager
Sunridge Nissan
“It’s fun to be part of the newest technology. We’re excited to see what Xtime does in the future, because Sunridge Nissan will certainly want to be a part of it.”
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OUTSTANDING CUSTOMER EXPERIENCE
Matt Ketchum
Service Manager
Ferman Volvo, Tarpon Springs, Florida
“I wouldn’t want to work at a dealership that doesn’t use Xtime.”
Xtime Integrations
Xtime is part of a powerful set of solutions from Cox Automotive that help marketing, sales, service, and operations workflows stay in sync, enabling dealers to create next-level consumer experiences and elevate profits with efficiencies across all departments.
Let’s talk about creating the ultimate service experience at your dealership.
Want to learn more about driving efficiency, profitability, and customer and employee retention with Xtime solutions? Ready to demo with our sales team? Just fill out the form and we’ll get in touch.
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